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Support Portal
Troubleshooting
Troubleshooting
Help troubleshoot current issues and learn about known issues.
Application and Startup
Basic Application-Startup Troubleshooting
Show TOP-10 Largest Tables
Licensing
Change Suspended State to Normal
Known Issues
ClassLoader Error in server.log
Chrome version 80 and higher or Edge Chromium may show "Temporarily Unavailable" when loading portlets
Unable to access Web Interface after upgrade to v9
Login
How to Recover Application Password
How to reset the Webserver User DB
No Login Screen | Web Portal does not show the blue screen
Can't Log in to CruzOC / OMNM
Monitors
VLAN is >90% Workaround
Browser
FireFox Example - using flash beyond Jan 12, 2021
Tool for Support
Export Data from the server.logs File
How to create CLI trace file
GetLogs Command
SNMP LLDP MIBwalk
Alarms and Events
Expand Event History Portlet to View up to 3000 Events
How to Troubleshoot SNMP / Traps
No live alarm/event received
Discovery and Resource Management
Change Telnet / CLI Timeout
How to Troubleshoot Telnet or SSH
Troubleshoot IDRAC, XCC, IMC, ILO BMC Discovery
Back up and Restore
Backup/restore dialog window does not display completely
Retain Backups on File Server - Property Setting
Troubleshooting Fileserver
How to turn on CLI trace to collect backup issues
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