The article is intended to provide our customers with our support processes, hours, knowledge-base, training, and ticket submission.
Standard Support Hours and Response Time
- Support Hours: 6 am to 6 pm (Your local time zone.)
- Support Days: Monday - Friday, excluding holidays
N0te: This is the US corporate support phone number (PST). The non-US regional support phone number will vary by region. Contact Dorado-US, in advance, for your regional support contact and phone number. If a customer has purchased a custom 24x7 support, they may have an alternate contact phone number, email, chat or other support contact info. Contact Dorado-US, in advance, for your regional support or 24x7 contact and phone number. - Contact Support
- Manually Submit a Ticket
- Send email to support staff at tsc@doradosoftware.com
When reporting issues, Please provide the following:
- Product Version
- Platform Operating System Version
- Reproduction steps to reproduce the issue
- A screenshot of the error is the best way to show us the issue
- Training Quotes: sales@doradosoftware.com
Support Response Time/Severity Support Level
Step by Step Getting Started with Server Setup, Discovery, Event Processing Rule etc.
Support Process
Please reference the following support resources:
- Search the Support Knowledge-Based Articles
- Verify the Minimum Server Requirements
- Discovery issues:
- Supported Upgrade Path
- Troubleshoot With Log Files
- Change your Time Zone (NTP)