Welcome to Dorado Support

The article is intended to provide our customers with our support processes, hours, knowledge-base, training, and ticket submission.

Standard Support Hours and Response Time

• Support Hours: 6 am to 6 pm (Your local time zone)
• Support Days: Monday - Friday, excluding holidays
• Support Phone: +1 916-673-1056

N0te: This is the US corporate  support phone number (PST). The non-US regional support phone  number  will vary by region. Contact Dorado-US, in advance, for your  regional support contact and phone number. 

• Contact Support Submit a Ticket
• Training Quotes:  sales@doradosoftware.com

Support Response Time/Severity Support Level

Step by Step Getting Started with Server Setup, Discovery, Event Processing Rule etc.

Support Process

Please reference the following support resources:

• Search the Support Knowledge-Based Articles
• Verify the  Minimum Server Requirements
• Discovery issues:
  • • How to Troubleshoot SNMP
    • How to Troubleshoot Telnet or SSH
• Supported Upgrade Path
• Troubleshoot With Log Files
• Change your Time Zone (NTP)

Contact Dorado Support

Please open a ticket > Submit a Ticket

Please provide the following:

• Product Version 
• Platform Operating System Version
• Reproduction steps to reproduce the issue
• A screenshot of the error is the best way to show us the issue