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      Back to home
      1. Support Portal
      2. Troubleshooting
      • Getting Started
        • Installation
        • Post Installation
        • Applying /Renewing Licenses
      • Docs
        • Guides
        • Release Notes
        • Security
        • Fabric Deployments
        • Training
      • Product Overview Videos
        • Cruz 10.x
        • Cruz V9.x
        • Cruz V8.x
      • Alerts
      • Product Tutorials
        • Product Features and Functions
      • Features
        • Getting started
        • User Interface
        • Discovery
        • Monitoring
        • Topology
        • Configuration Management - Backup Restore, Firmware Deploy
        • Alarms Events and Syslogs
        • Automation and Event processing Rules
        • Traffic Flow
        • Reporting
        • Server Management
        • Systems Administration
        • Actions
        • Installation and Upgrade
        • Hyper Converged Infrastructure
        • Video Archive
        • Cruz Edge Orchestrator
        • Compliance
        • Hierarchy Views
        • User Roles and Permissions
      • Troubleshooting
        • Application and Startup
        • Known Issues
        • Licensing
        • Login
        • Monitors
        • Browser
        • Tool for Support
        • Alarms and Events
        • Discovery and Resource Management
        • Back up and Restore
      • Integration
        • General Integration Capabilities
        • REST API
      • Discovery
        • How-to
        • Unsupported model
      • Performance Monitoring
        • Monitor General
      • System Administration
        • Database
        • Installation and Upgrade
        • Integration
      • Services
        • training
        • Fabric
      • Fabric
        • Integration
        • ISSU
        • Fabric Tutorials

      Troubleshooting

      Help troubleshoot current issues and learn about known issues.

      Application and Startup

      • Basic Application-Startup Troubleshooting
      • Show TOP-10 Largest Tables

      Known Issues

      • Can't Log in to CruzOC / OMNM
      • ClassLoader Error in server.log
      • Chrome version 80 and higher or Edge Chromium may show "Temporarily Unavailable" when loading portlets
      • Unable to access Web Interface after upgrade to v9

      Licensing

      • Change Suspended State to Normal

      Login

      • How to Recover Application Password
      • How to reset the Webserver User DB
      • No Login Screen | Web Portal does not show the blue screen 

      Monitors

      • VLAN is >90% Workaround

      Browser

      • FireFox Example - using flash beyond Jan 12, 2021

      Tool for Support

      • Export Data from the server.logs File
      • How to create CLI trace file
      • GetLogs Command
      • SNMP LLDP MIBwalk

      Alarms and Events

      • Expand Event History Portlet to View up to 3000 Events
      • How to Troubleshoot SNMP / Traps
      • No live alarm/event received

      Discovery and Resource Management

      • Change Telnet / CLI Timeout
      • How to Troubleshoot Telnet or SSH
      • Troubleshoot IDRAC, XCC, IMC, ILO BMC Discovery

      Back up and Restore

      • Backup/restore dialog window does not display completely
      • Retain Backups on File Server - Property Setting
      • Troubleshooting Fileserver
      • How to turn on CLI trace to collect backup issues
      doradosoftware.com Support Portal
      • Go to doradosoftware.com
      • Submit a Support Ticket
      • Go to Customer Portal