How do I set up SMTP/E-mail settings for Email or SMS forwarding?

You will need your Corporate SMTP server protocols and credentials. 

1. Go to Home page -> "Getting Started" Portlet or
Settings-> "Common Setup Task" and locate the

2. SMTP Configuration > Click Edit and enter the values for your environment

Click Test to test your SMTP Setup.

Success notice will appear in upper right-hand corner of the screen.

Alternatively, you may verify by going to:  Alarms portlet-> right click -> Email Alarm 

SMS/Text in an Automation rule can be sent by specifying the target phone number followed by the recipients provider( for example 9163334444@vtext.com) . Refer to this link for additional provider formats.

Note: If having an issue receiving e-mail, it may be due to incorrect corporate e-mail settings. To rule this in/out, try verifying email using an internet SMTP server account like G-mail.