Can't Log in to CruzOC / OMNM

This is a known issue in 8.0.1.66 and has been resolved in 9.x. The web interface freezes, and resetting the front-end databases will resolve any front end database issues.

If you are not able to login to CruzOC to view your synergy.log file and see any error messages regarding "Duplicate entry", this is a known issue and has been resolved in our 9.x release. Resetting the front-end database will resolve the issue.

View your synergy (Webserver log). If you see many "Duplicate entry"

$OWARE_USER_ROOT\oware\synergy\logs\synergy2020-02-DD.log

14:41:39,693 ERROR [Timer-8][JDBCExceptionReporter:76] Duplicate entry '10180-0-1'

Reset the Front-End Database

Issue: Web interface is freezing up

Workaround - Reset 'lportal' & 'synergy' Databases
The steps below with reset the front-end databases, which should fix the login issue.

NOTE: The customer should take a snapshot of the VM since this procedure will reset the product's GUI back to defaults.

In a command window type the following:
cmd> oware
cmd> sudo service synergy stop
cmd> loaddb -l
cmd> loaddb -s
cmd> sudo service synergy start