Back up and Restore
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      How to turn on CLI trace to collect backup issues

      This article will let you know how to enable a trace to collect CLI backup files

       
      1. Navigate to cd $OWAREAPPS/installprops/lib directory
      2. Edit installed.properties file
        1. At bottom of a file, insert oware.ezmediation.enable.debug=true 
        2. At bottom of a file, insert oware.ezmediation.enable.packet.level.trace=true
      3. Save installed.properties file
      4. Restart application server
      5. Repeat backup of the device in CruzOC
      6. Navigate to cd $OWARE_ROOT/temp directory
      7. Please send us CLI file located in the directory