Common Issues
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      GetLogs Command

      The getlogs command zips up all the system log files to be submitted to support for review on your reported issue.

      Generating GetLogs Command

      Create a logs.jar file with the getlogs command:

      For Windows OS: bring up command windows and type in oware <ENTER>  and for Linux OS: bring up console and type in . /etc/.dsienv <ENTER>

      type in getlogs <ENTER>

      This will generate logs.jar file